PRG results
Whats happening?
We have just closed the second survey (End November 2011) - thank you for all your input. You can see the results in the sections above. (Results 1 and 2.)
We have implemented the changes at the reception to improve privacy.
We have had an independent group (no members of the surgery staff involved) looking at the questions of telephone access - we are waiting for thier feedback.
Results 1
Click here for results. This will open a word document.
Common patient questions and answers:
Q Why are you asking people for their contact details ?
A We would like to be able to contact people occasionally to ask them questions about the surgery and how well we are doing to identify areas for improvement?
Q Will my doctor see this information ?
A This information is purely to contact patients to ask them questions about the surgery, how well we are doing and ensure changes that are being made are patient focused. If your doctor is responsible for making some of the changes in the surgery they might see general feedback from patients.
Q Will the questions you ask me be medical or personal ?
A We will only ask general questions about the practice, such as short questionnaires.
Q Who else will be able to access my contact details ?
A Your contact details will be kept safely and securely within the practice and will only be used for this purpose and will not be shared with anyone else.
Q How often will you contact me ?
A Not very often possibly 3-4 time per year.
Q What is a patient representation group/patient participation group ?
A This is a group of volunteer patients who are involved in making sure the surgery provides the services its patients need.
Q Do I have to leave my contact details ?
A No, but if you change your mind, please let us know.
Q What if I no longer wish to be on the contact list or I leave the surgery ?
A We will ask you to let us know by email if you do not wish to receive further messages, there is an unsubscribe option on our newsletter.